Panera Bread Reviews and Complaints

WELCOME TO MEASUREDUP
We are the online leader in resolving customer complaints.

* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted

Put MeasuredUp to work for you free and get answers directly from a Business

Submit Your Free Complaint, Question Or Review To A Business


Notice: Undefined index: company_owner in /home/measured/public_html/core/templates/company_profile.tpl.php on line 70
Companies Click Here
Businesses
Reply Here
Claim your Business Free
Claim Your
Business Free
Write Reviews
Write Free
Reviews
Submit Support Tickets to Companies
Submit
Support Tickets


Panera Bread Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0
  • Manager



    On August 11 2017 my husband was at Hanover MA Panera's he had an accident half sat on chair lost his balance and fell off the chair a customer helped hi back on chair. I went to manager and asked him to call 911 he asked me if it was emergency I said he fell off the chair. He didn't go near my husband he never offered him a glass of water. went to out to wait for the ambulance and came back into the store and he asked me if I still wanted him to call the ambulance by this time our friend called 911. My husband fractured his hip and was operated on the next day. Please train... More...
    (Restaurants, Fast Food, Coffee)
    Teddy06's Picture   Teddy06    0 Comments   Comments
  • Stale Bagels



    I purchased a dozen bagels a few weeks ago from Panera Bread in the University Area in Charlotte NC. My family and I had some for breakfast the following morning. Could not believe it, but they were stale!!! I put them in the fridge hoping that could help and then tried some in the toaster and microwave. Nothing helped. Please keep in mind that I have ordered Panera Bagels several times before so this is a first for me. I emailed the company. They apologized and said they would send my concern to my local Panera. Never heard a word from them. I do not know if Corporate contacted them or if... More...
    (Restaurants, Fast Food, Coffee)
    Dianesk's Picture   Dianesk    0 Comments   Comments
  • Panera Clatksburg - Disappointing food



    We stop at this location on trips south several times a year. The last 4 years the food is substandard to orher Panera's. Last evening we had a Thai Chicken Won Ton bowl. It was less than half full with 3 won tons for 9.99$. The caesar salad was lettuce, a few crutons and dab of dressing. Basically, no consideration of quality. Will not return as there are more locations at that location now. %uD83D%uDE41%uD83D%uDE05%uD83D%uDE05 More...
    (Miscellaneous)
    Mcgugan's Picture   Mcgugan    0 Comments   Comments
  • Unsatisfied Customer



    I was at the Panera Bread in Solon, Ohio. And I was the only customer in line ordering, so it wasn't busy or anything. After I received my food, I went straight home from a busy day of running errands and I noticed I didn't receive half of what I had ordered! Now, I probably should have checked my order before leaving, but I gave them the benefit of the doubt. On my receipt, I checked to make sure they took my order correctly, which they did, but alas, i didn't get my soup! Nor did they make the changes to my sandwich. So i basically paid for a sandwich that I didn't... More...
    (Restaurants, Fast Food, Coffee)
    penguin666's Picture   penguin666    0 Comments   Comments
  • Worst Panera Ever



    The first time i went to this panera, I went through the drive thru. They left my smoothie sitting on the counter to melt (this is during the summer) while they VERY SLOWLY prepared only two salads that I ordered. I work at a panera at a different location and I know it does not take that long to make two salads, especially with no cars in front on me. Leaving the drive thru, I checked my bag which was missing one of my salads. The second time i went to this panera, I went through the drive thru again. I got NO CHICKEN on my chicken caesar sandwich. Overall, this panera is the worst panera... More...
    (Restaurants, Fast Food, Coffee)
    daisy12's Picture   daisy12    0 Comments   Comments
  • Panera Bread Fresh Pond, Cambridge MA Poor Customer Service



    This evening was my third time in two months at Panera Bread Cafe 2121 in the Fresh Pond Shopping Center, Cambridge, MA. And, it was the third time that I had difficulty with one of the workers in completing an order. Last month, the young man taking my order messed it up after asking me several times to repeat. I'm an academic and speak perfectly clear English, as did he. Last week, the young man handing the customers their meals wandered off and left my food on the counter, and I was made to go find someone to hand me my salad. Today, the young woman at the register, Fasika, played... More...
    (Restaurants, Fast Food, Coffee)
    DTWB's Picture   DTWB    0 Comments   Comments
  • Hair in my sandwich!!!!!



    So my mom gave me a gift card to Panera because I am trying to save money and not waste so much on lunch. I go to the Panera across the street from my job (6001 W Waters Ave Tampa, FL 33634) i order a BBQ Chicken Flat bread and when i come back to work to eat it there is a humongous hair like coming out of the flat bread stuck in there. IT WAS GROSS. i wasn't going to call but I did, because I spent 11 dollars on it. I'm disgusted and grossed out by Panera now. the manager just offered me a voucher...SMH. I'm so disappointed and I am soooo hungry now. More...
    (Restaurants, Fast Food, Coffee)
    msmock0620's Picture   msmock0620    0 Comments   Comments
  • Bacon in turkey sandwich



    Recently when ordered a turkey sandwich at 330 7th ave New York location I was unpleasantly surprised to find a bacon in my sandwich. I do not eat bacon and sign above register does not specify that sandwich contains bacon. This is ridiculous, there are thousands of people who do not eat bacon. Apparently Panera does not respect other cultures except American, where bacon is stuffed almost anywhere. This is 21st century New York, get with the program!!!!!! More...
    (Restaurants, Fast Food, Coffee)
    dimafeld's Picture   dimafeld    0 Comments   Comments
  • Environment



    In Store number 763 in Midlothian, VA I have a serious concern with the Managers on all shifts. Their lack of attention to the cleanliness and their lackluster attitudes are putting customers at risk of serious health issues. Bread boards and not being cleaned appropriately. How about those with Peanut allergies? Slop buckets are not being cleaned and floors are not being deck scubbed on a daily basis. It is more important for Managers like Brian to stand around smoking and on his personal cell and socializing with the staff instead of mentoring, coaching and training them... More...
    (Restaurants, Fast Food, Coffee)
  • Awful sandwich at a very high price



    Went to a panera shop near my work on Jericho tpke and Herricks rd. in Nassau cty, Long Island N.Y. for a sandwich during my lunch break. Ordered an Italian sandwich on Italian bread . I left the store and went back to work to eat my sandwich. It was absolutely awful, the worst thing that ever hit my lips. The bread was soggy and rubbery, the cold cuts were sliced very thick, making them feel like pieces of rubber between my teeth, and the cheese tasted rancid, thus making the whole sandwich deplorable. Here in New York when you order a deli Italian sandwich, the bread is usually fresh... More...
    (Restaurants, Fast Food, Coffee)
    umbylop's Picture   umbylop    0 Comments   Comments
  • Too much salt, too much sugar



    I frequently patronize Panera Bread and I usually get the same thing: the tomato mozzarella panini. It's usually very good but it's also very much on the salty side--maybe you guys can try reducing the amount of added salt? Also, today I was very excited to taste the autumn squash soup. It was almost perfect…but it was too sweet. I'm not playing Goldilocks here, but simply reducing the amount of added sugar should go a long way. It felt more like a soupy dessert than a soup. More...
    (Restaurants, Fast Food, Coffee)
    m121's Picture   m121    0 Comments   Comments
  • Panera Bread manager Harold Green threatened me.



    August 31, 2014 around 3pm - Raleigh Police called. Store manager Mr. Green (Harold?) threatened me. Here's what happened. I am a regular Panera Bread customer, not that it matters in this case. I had my order and sat down at a window table to eat. A rather large woman was standing beside the table behind me and she was loudly berating a young woman saying that it was her table, but she had not put anything there to indicate that it was. The young woman was soft-spoken and clearly being dominated by this very obnoxious, loud person who just would not quit the berating. I waited and... More...
    (Restaurants, Fast Food, Coffee)
    NathanProphet's Picture   NathanProphet    0 Comments   Comments
  • Panera Bread wasteful practices



    I visited the Panera on Teideman Road in Brooklyn Ohio on the afternoon of 6/22/2014. Food and service were good. However, while eating lunch outside I noticed the exterior lights on the building were on and a pole light was on as well. I told the person in charge behind the counter and she said she knew about the lights and they are on all the time. I am a Commercial Energy Auditor and I cannot understand why Panera would waste energy and money like this on a regular basis. This is certainly not a green business model. Please let me know why this practice continues. If Panera would like... More...
    (Restaurants, Fast Food, Coffee)
    Auditor1's Picture   Auditor1    0 Comments   Comments
  • True leadership demonstrated by General Manager



    As usual we were eating at the Panera Bread in Richmond KY and witnessed a true demonstration of leadership by Matt, the General Manager. it was about 11:30 AM when the store was suddenly swamped with customers and the food prep line was getting behind because there were 4 registers pouring the orders in faster than they could humanly keep up with. Seeing this, Matt charged in and put out more food than 4 other preparers and in no time they had caught up with the orders and were getting them out in less than 2 minutes. Matt looked like a blurr he was moving so fast and with his help and... More...
    (Delivery Services)
    ColonelJack's Picture   ColonelJack    0 Comments   Comments
  • Horrible Food!



    I go to the Panera in Natomas, Sacramento a lot, but for the past last two visits I have bought salads to go, and only to discover that the lettuce is yellow, not fresh and there's a lot of chopped stems. I know that no one would pay $9 for that type of salad. The best thing of that meal was the chips, at least they we not stale. Customers want to pay for a fresh salad, that is why I paid $9. Otherwise, I can make my own fresh salad at home. Wake up Panera, this type of service will have you lose good, loyal customers!!!!! More...
    (Miscellaneous)
    Mari22ML's Picture   Mari22ML    0 Comments   Comments
  • Bad service and poor food quality



    4-5-14 - Three times I visited the Phoenix Panera on Central and Thomas. They have a mouthwatering picture of their breakfast sandwich: egg, bacon and cheese. The first time I was 2 minutes late to order the sandwich, of course I waited in line for 15 minutes before having the opportunity to order. The second time I waited for more than 10 minutes just to order their green tea, which turned out to be horrible. The third time my husband and I made a morning trip so that I could order the breakfast sandwich. What a waste of time and money. The real sandwich does not look at all like... More...
    (Restaurants, Fast Food, Coffee)
    DianeLouise's Picture   DianeLouise    0 Comments   Comments
  • Panera Bread



    I have always enjoyed Panera Bread but in the last week I have been disappointed with service, The first restaurant in Pier park Panama City Beach Florida every coffee had been made over an hour, they ran out of milk in the Carafe, the next visit was in Destin Florida at Silver Sands, there was no British Breakfast tea, and none in the back to replenish when i complained the girl just stood there and never offered me my money back just suggested i have flavoured tea which i don't like, I finished up with decaf coffee which i didn't enjoy, no offer of a freebee, bad business, the... More...
    (Restaurants, Fast Food, Coffee)
    Kasey's Picture   Kasey    0 Comments   Comments
  • Panera BREAD?



    I thought I was at Panera BREAD, I thought that was the name of the place, I guess I was mistaken because I went to two separate Panera BREAD restaurants today to purchase their new Soup Bowl and what was I told..."Sorry, ma'am, we're out of BREAD." HUH? But isn't that the name of your restaurant? How extremely disappointing. Don't advertise something if you do have the product to supply!! VERY disappointed. More...
    (Restaurants, Fast Food, Coffee)
    kiwigirl72's Picture   kiwigirl72    0 Comments   Comments
  • Not fresh at all!!



    I happen to have just started to work there. Food is all frozen nothing is fresh except some veggies,dressings,and cheese. Soup, oatmeal, pasta, shrimp,salmon, turkey,chicken,and steak is all frozen then defrosted and microwaved and served. Turkey, chicken and steak is used for sandwiches so not heated in microwave. Turkey and ham that is sliced is pre packaged in some sludge and not cut fresh daily. The bread is pretty much all that is fresh and seems to be the main concern of the company. This place is no more than fast food and a bakery. Heck, lol fast food is even somewhat fresher. I... More...
    (Restaurants, Fast Food, Coffee)
    shorty010688's Picture   shorty010688    1 Comments   Comments
  • poor quality food



    when panera bread claim to have fresh, quality food, i hardly think processed meat fits that description! I would have been more satisfied with a can of spam! At least i know what to expect...meat biproducts full of preservatives and food glue!! For the prices you charge for a "specialty turkey sandwich".. I would expect turkey breast to say the least!! Your quality seems to be going way down or Im just starting to realize it wasn't what it appears! Your claims are misleading! You need to rethink your choices! You are expected to be a notch above an average fast food... More...
    (Restaurants, Fast Food, Coffee)
  • Wasting of food



    I was extremely shocked today, when a staff member threw the breakfast meals 4 four cheese crossaints and one spinach and bacon into the garbage..there were about 10 people on the line that would have gladly paid for the remaining breakfast sandwich. But because it was 11 am the staff member threw them into the garbage bin. i was shocked and found it extremely wasteful. bearing in mind the amount of starving people in the world . This was at the hunterville NC location More...
    (Restaurants, Fast Food, Coffee)
    saundersv's Picture   saundersv    3 Comments   Comments
  • Rude staff



    I have been to Panera Bread many times and have had no bad experiences. Until today. Upon ordering my food with my grandmother the cashier was rude to us and I am quite sure that the staff made my grandmother the butt of some crude joke when she accidentally dropped her cup and had to bend over to retrieve it. After that we were waiting for our food and did not hear our name being called so we went up to the counter and asked a gentleman standing there if this was our food. He would not even look at us and promptly slid the plate away from us as if we were diseased. We asked someone else if... More...
    (Restaurants, Fast Food, Coffee)
    Vreid6144's Picture   Vreid6144    1 Comments   Comments
  • Atmosphere



    Ok, I tried this Panera Bread place once, last month or something. I go in a its an untasty, uncomfortable, cramped, noisy place to eat, drink, think, and have conversation with your company. It seems really womanly, I am a woman myself, but I felt out of place in this restaurant, with all the women in their mini laptops, expensive purses, fashion designer clothes, not really my cup of tea. The food wasnt that great. My sandwich tasted funny, the soup was thin with nothing in it, the bread I got was hard as a rock, the only thing that tasted good or normal was my cup of water. Not a place I... More...
    (Restaurants, Fast Food, Coffee)
    msteresa87's Picture   msteresa87    1 Comments   Comments
  • Customer satisfaction



    I just visited the Panera Bread store at the corner of Bison and MacArthur, Irvine California for breakfast. This is a regular Panera store I have frequented over the years. Today was the exception to the norm. First I chipped a tooth on a cinnamon bagel, couldn't get on the wireless internet and then decided the bathroom was so filthy it wasn't worth using. I am dissapointed in my experience since I rely on Panera's across the country to be my access to clean, quality dinning while I download my emails and meet with clients. Needless to say I will think twice before using... More...
    (Restaurants, Fast Food, Coffee)
    Damian's Picture   Damian    0 Comments   Comments
  • Panera Bread Slacking



    I stop at Panera atleast three times a week. I've notice reently that when I go thru the Drive Thru the quality of my experience is not there. 1. The sale persons appear pushy when placing my order. I want to take my time ordering...I order the same things all the time and one day want to try something different. 2. AFTER GETTING HOME, I discover that the $1.20 cream cheese that i paid for was not in the bag. But neither were napkins or a knife! It just seems that every since they got this new Drive Thru things are not the same...even my everything bagel taste less than!!!! More...
    (Restaurants, Fast Food, Coffee)
    bleujay's Picture   bleujay    1 Comments   Comments
  • I am fasting for 21 days at...



    I am fasting for 21 days at church, and I am very limited on what I can eat and drink. So the other morning I walked over to Panera Bread, thinking they sell 100% juice. So when I asked the guy behing the counter, he said all they have is ORGANIC and showed me the juice box (that is what it was) I said OK after looking at what was it it, I could drink it. So when I asked how much it was (keep in mind it's a juice box, like what you buy the kids) he said $1.79!!!!!!!!!!!! NO WAY that cost $1.79 NO WAY More...
    (Restaurants, Fast Food, Coffee)
    Tracy's Picture   Tracy    6 Comments   Comments

Panera Bread Reviews By Product


Panera Bread Comments


Jbobalu says: (5 months ago)
 0
For many years I have eaten at Panera, and I have noticed how they are sliding down in their efforts to make us believe they are someplace special. They are just a fast food restaurant that wants use to think they are something else, i.e. a cross between a gourmet sandwich shop and a bakery. When I go into eat people are on computers conducting business taking up tables like it was an Internet cafe, while people are looking for a place to sit and eat. The menu constantly changes causing confusion among customers that like a certain thing that has been changed. Tables are not bussed quickly, it was better when we took care of our own trash. We are adults we can do that and leave the table clean. They run out of items rather quickly which they should have figured out by now. Not having any selection of coffees or creamers and no crackers for their soups. The size and quality of portions varies constantly. The food is pretty good, which is what they need to concentrate on that is what will keep people returning. But just remember it is "fast food".



Dmoorman says: (3 years ago)
 0
It's unfortunate how frequently Big Rapids Michigan store fails to give the full order. If you must charge me for chips withy half sandwich you really should be making sure chips make it in the bag. Score tellinge I am all set to go. This is why I rarely order and thing beside bagel & coffee. That is eAsy one to be sure they completed request.



spaghetti1 says: (3 years ago)
 0
My husband went in to get me the best Greek salad I have eaten in a long time...to take out...he noticed the fella fixing the salad didn't have gloves on & put my baguette on top of the box in the bag with putting it in a napkin or something to cover it...this in my book is very unsanitary...I'm afraid if I went in the next time I'd ask for the baguette to be put in a bag & make sure the server had gloves on...just when we were coming back to Panera again...
Thanx for ur time & consideration!



Auditor1 says: (3 years ago)
 0
I visited the Panera on Tiedeman Road in Brooklyn Ohio yesterday. Food and service was good. However, as we were sitting outside in broad daylight on a sunny day, I noticed that the exterior lights on the building were on and a pole light in the parking lot was also on. I thought someone forgot to turn them off or perhaps a sensor was mal-functioning. I went in to the store and told the main person on duty (don't have the name, sorry) and she said that she knew and they are left on all the time. I am a Commercial Energy Auditor and cannot figure out why Panera would waste energy/money like this!! Please explain.
Thank you,
Debra Bryan
bryand1339@sbcglobal.net



Swagmana says: (4 years ago)
 0
They are the best I love there cookies



1nlemurlover says: (5 years ago)
 0
Bacon in my soup :( I always loved panera until I found bacon in my soup.I'll probebly get over it and
go back, but it won't be the same



bbeheler3865 says: (8 years ago)
 0
I just wanted to say that the associate Nancy went out of her way to show my wife and I excellent customer service. This visit in the evening on 9/17/09 was at the Panera on highway 51 (pineville-matthews rd) in Pineville, NC. I feel that she should be commended in front of other employees for her excellent customer service. Of course everything about this visit was good, but it was Nancy who made this visit memorable for us. Keep it up. Thanks
Sincerely,
Brian Beheler




Post a comment for Panera Bread

login with Facebook and share your reviews

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team